Last Updated: January 2026
Orders can only be cancelled before they are accepted by the restaurant. Once accepted, cancellations may not be eligible for a refund.
Refunds are processed in cases of incorrect items, missing items, or delivery failures due to our fault. Refund requests must be raised within 2 hours of delivery time.
Approved refunds will be credited back to the original payment method within 5-7 working days.
Refunds will not be provided for incorrect delivery addresses provided by the customer or if the customer is unreachable at the time of delivery.
For refund queries, please contact us at support@eatlyx.in with your order ID.